Nutrisanté Laboratories Privacy Policy
Updated : June 2025
1. Background
Welcome to www.nutrisante.ca (hereinafter the “site”). This website is owned by IRB Yves Ponroy Canada Inc. (hereinafter referred to as “Nutrisanté Laboratories”). This website is provided for your personal use and information.
The purpose of this policy is to protect personal information and to define how Nutrisanté Laboratories collects, uses, communicates, retains and deletes or otherwise manages such information. It also aims to inform any person concerned about his or her rights and about the organization's data protection practices. It also applies to the processing of personal information obtained by technological means.
2. Application and definitions
This policy applies to Nutrisanté Laboratories and all persons acting on its behalf, such as its officers, employees, consultants, volunteers or other service providers. It also applies to all visitors and users of the Nutrisanté Laboratories website.
It applies to all categories of personal data processed by Nutrisanté Laboratories, whether it concerns data relating to current or potential customers, consultants, employees, members or any other person (such as visitors to its websites or others).
Personal information is defined as information about a physical person that allows that person to be identified, directly or indirectly (for example: surname, first name, address, email address, telephone number, gender, banking or medical information, ethnic origin, language, purchase history, technical information including IP address, type of browser and operating system, etc.) (hereinafter “personal information”). By providing this information, the site user expressly agrees to its processing by Nutrisanté Laboratories for the purposes set out below.
3. Collection, consent and use of personal information
Consent
In the course of its activities, Nutrisanté Laboratories may collect different types of information for different purposes. The types of information that Nutrisanté Laboratories may collect, its use (or purpose) and the means by which it is collected are set out below.
Nutrisanté Laboratories applies the following general principles to the collection, use and disclosure of personal information: Nutrisanté Laboratories also uses cookies, server logs and similar technologies to collect technical personal information about you as detailed in the cookies section below.
Consent:
Nutrisanté Laboratories collects personal information directly and with the consent of the individual concerned, except legal exceptions. Consent may be implied if the individual provides his or her personal information after reading this policy for the purposes it indicates. This policy and its contents are made available to the person concerned when the personal information is collected.
Collection:
Nutrisanté Laboratories collects only the information that is relevant to its activities. In addition, it collects only the amount of information necessary to achieve its purpose.
Nutrisanté Laboratories notifies you that its services are not intended for minors and, in general, Nutrisanté Laboratories does not deliberately collect personal data relating to minors.
Personal data collected may include, but is not limited to:
- Identity information (full name, date of birth, gender, etc.)
- Address
- Telephone
Retention and use:
Nutrisanté Laboratories ensures the relevance and accuracy of the information it holds when using it to make a decision concerning the person involved.
Nutrisanté Laboratories may only use personal information for the purposes stated herein or at the time of collection. If Nutrisanté Laboratories wishes to use it otherwise, it must seek new consent from the person concerned, who must be unambiguous if the information is sensitive.
Nutrisanté Laboratories may process your personal information for the following purposes, among others:
- Provide the information or services you have requested
- Provide, execute, maintain, approve and promote its services
- Collect information that will enable Nutrisanté Laboratories to improve its site, products and services, in particular by means of a survey
- Contact you about various news related to Nutrisanté Laboratories that may be of interest to you
- Prevent potentially prohibited or illegal activities for security purposes
Nutrisanté Laboratories shall ensure that access to personal information is restricted to those employees and individuals within its organization who have a right to access such information and for whom such information is relevant to their professional activities.
Nutrisanté Laboratories may also obtain personal information through technological means such as web forms or cookies embedded in the website powered by Byscuit.
Online transactions are secure, and personal information confidentiality is ensured by SSL (Secure Socket Layer) security software, which encrypts the information received.
4. Retention and destruction of personal information
Nutrisanté Laboratories undertakes to respect the retention period for your personal information that it has established for each purpose for which it was collected, in accordance with the law or whether a specific request as to how long confidential information should be kept has been made. If the processing of your personal information is no longer justified by a legitimate business interest, we will erase or anonymize it or, if this is not feasible (for example, if your personal information is archived in backups), then Nutrisanté Laboratories will ensure the security of your personal information and prevent it from being used until it can be deleted.
5. Your rights
To exercise your rights of access, rectification or withdrawal of consent, you must send a written request to Nutrisanté Laboratories’ Privacy Officer at the email address mentioned in the last section of this policy.
By law, individuals may ask Nutrisanté Laboratories for access to and correction of their personal information if it is inaccurate, incomplete or ambiguous. They may also request that any of their personal information held by Nutrisanté Laboratories be deleted.
Nutrisanté Laboratories’ Privacy Officer must respond to such requests in writing within 30 days of receipt. Any refusal must be explained and supported by the applicable legal provision. In such cases, the reply must mention the legal remedies available and the time limit for exercising them. The person in charge must address the applicant to explain the refusal, if necessary.
Subject to applicable legal and contractual restrictions, the persons concerned may withdraw their consent to the communication or use of the information collected.
Nutrisanté Laboratories also permits individuals to know what personal information it holds on them, how long it is kept and to have a copy of it.
6. Complaint handling
Any person wishing to make a complaint concerning the application of this policy or, more generally, the protection of his or her personal information by Nutrisanté Laboratories, must do so in writing to the Privacy Officer at the email address indicated in the last section of this policy.
Nutrisanté Laboratories asks the complainant to provide his or her name, contact information, including a telephone number, as well as the subject and reasons for the complaint, in sufficient detail to allow the complaint to be examined. Nutrisanté Laboratories undertakes to respect the confidentiality of all complaints received and to respond to them within 30 days.
7. Data storage
Personal information is mainly hosted in Québec (Canada). However, certain suppliers may host data in the United States, where it is subject to local laws (e.g., disclosure obligations to authorities). Nutrisanté Laboratories ensures that contractual and security measures are in place to deal with these situations.
Nutrisanté Laboratories may transmit information collected about you to countries other than Canada where it was originally collected, for data storage and processing purposes, as well as to operate its services. These countries may not have the same data protection regulations as Canada. However, when such transfers occur, Nutrisanté Laboratories protects your personal information and takes steps, where necessary, to ensure that international transfers are carried out in accordance with applicable regulations.
8. Data security
Nutrisanté Laboratories is concerned about protecting the personal information it processes and takes appropriate security measures to that end. Despite our efforts, we cannot promise or guarantee that your information shared with Nutrisanté Laboratories will be completely secure or that your information on the platform will not be exposed, revealed, altered or deleted as a result of a breach of any of our physical, administrative or technical measures.
As mentioned above with respect to restricting access to personal data, Nutrisanté Laboratories has adopted appropriate measures to limit the right of use of its information systems so that only employees who need to know are authorized to access them.
9. Anti-spam
Nutrisanté Laboratories respects the Canadian Anti-Spam Act in our commercial electronic communications. When we collect your email address, telephone number, cell phone number or addresses, the use of this information complies with the Canadian Anti-Spam Legislation. Therefore, you will only receive electronic messages from us if you have given us your express consent or if we are authorized to do so by law. You may withdraw your consent at any time to stop receiving commercial email messages. Please note, however, that Canada's Anti-Spam Legislation provides for exceptions allowing such messages to be sent.
10. Minors
The services offered by Nutrisanté Laboratories and the use of its website are not intended for persons under the age of 14. Nutrisanté Laboratories does not knowingly collect personal information from persons under the age of 14. If you are a parent or guardian and the person under the age of 14 for whom you are responsible has provided us with personal information, please contact us immediately so that we may take steps to delete such information. When we become aware that a person under the age of 14 has provided us with personal information without the consent of the person with parental authority, we will delete the personal information collected.
When the laws of your country of origin require the consent of the person holding parental authority for the processing of your personal information, Nutrisanté Laboratories may require it prior to any collection of personal information.
11. Cookies
Each time you connect to the site, Nutrisanté Laboratories uses cookies to store or retrieve information from your browser. A cookie is a small piece of information (text file) that a website, when you visit it, asks your browser to store on your device in order to remember information about you, such as your language preferences, the computer device you are using, your IP address, your country of origin, your browser type or operating system, the date and time you access the site and the pages you visit.
The types of cookies used are generally classified into four categories:
- Strictly necessary cookies: These cookies are necessary for the operation of the site and cannot be deactivated in our systems. These cookies do not store any personally identifying information.
- Performance cookies: These are used to keep track of site visits and traffic. If these are deactivated, we will not be able to know when you visited our site. These cookies are anonymous.
- Functionality cookies: These cookies enable us to improve and personalize the site's functionalities. If deactivated, these cookies will cause our functionalities to be less than optimal, or even to fail.
- Targeting cookies: These are used to aggregate information about your activities on our site and on other sites in order to build a profile of your interests. By deactivating them, you opt out of our targeted advertising on other web sites.
In general, a cookie cannot be used to reveal your identity or personally identifiable information. It enables the sender to recognize your device and to collect a certain amount of information relating to the browsing carried out from this device. The site's computer server can only read the cookies it has placed on your device; it has no access to any other information on your computer or mobile device. Cookies cannot analyze your device or search it for personal information.
To summarize, cookies are used to facilitate navigation of the site pages, to measure our performance and to compile statistical data.
Blocking cookies
You can set your browser to block cookies at any time. However, you should be aware that doing so may deprive you of certain functions offered on the site or prevent it from functioning properly. In this case, Nutrisanté Laboratories declines all responsibility for the consequences linked to the deterioration of your browsing conditions that occur as a result of your choice to refuse, delete or block the cookies necessary for the site’s operation. Such consequences shall not constitute damage and you shall not be entitled to claim any compensation as a result.
No cookie (except for strictly necessary cookies) is saved on your device until you have taken an action (i.e., accepted the present confidentiality and cookie use policy). You can also set your browser to block cookies or to warn you about them.
Banner
When you first visit the Nutrisanté Laboratories website from a new device or web browser, a banner about cookies is displayed on your screen. This banner is located on the site’s homepage and informs you of the current confidentiality policy and use of cookies. You can then click on “I refuse” or “I accept.”
12. Privacy policy updates
This policy is approved by Nutrisanté Laboratories’ Privacy Officer. It may be amended from time to time to maintain compliance with the law and to reflect any changes to the personal information collection process. These modifications are binding upon you as soon as they are posted online. Please check the privacy policy regularly to ensure that you are happy with any changes.
13. Contact information
If you have any questions or concerns about our privacy policy, or wish to exercise any of the rights mentioned in this policy, please contact our Privacy Officer at:
Privacy Officer
Antonio De Felice
[email protected]
1275 av. des Canadiens-de-Montréal, bur. 500
Montréal, QC
Canada H3B 0G4